FAQs

The ITU Events App serves as the centralized digital hub for the thousands of in-person attendees in Geneva and virtual participants worldwide. Its practical uses include: 

• Agenda Tracking: Browse the multi-track schedule, keynotes, panel discussions, exhibitions and demos. 

• Personalized Itineraries: Build custom timetables by bookmarking specific sessions like the Innovation Factory startup pitches. 

• Palexpo Venue Navigation: Digital floor plans assist in-person delegates in finding specific meeting rooms, exhibition booths, and stages programs.  

• Accessibility Control: Adjust text scale up to 200%, deploy high-contrast layouts, or use Apple VoiceOver commands to navigate the summit’s schedule comfortably. 

1. Download the ITU Events app from The Apple Store or Google Play Store. 

2. Open the app and sign in using the email address you used to register for the event (or follow the instructions provided by the event organizer, if applicable). 

The ITU Events app is your digital guide for the AI for Good Global Summit and the WSIS Forum. Use it to browse the agenda, save your favourite sessions, access event information, receive real-time updates, and connect with fellow participants. Everything you need for the event is available in one convenient place.

Livestreaming will not be available for those not in-person at the Summit, however certain sessions on the Centre Stage, Solutions Stage  and Frontier Stage will be recorded and published on YouTube at a later time. 

Certain sessions on the Centre, Frontier, and Solutions Stages will be recorded and published at a later time on AI for Good YouTube channel. Subscribe to the YouTube channel to stay up to date! 

Register for the AI for Good Global Summit here. Free or discounted passes are available to certain delegate categories. If eligible, review the relevant requirements and register under the appropriate category.  

Please note that The Geneva AI Summit 2027 is an invitation-only event and your AI for Good pass does not grant access. For more information visit the Geneva AI Summit website here.

The AI for Good Global Summit will take place from 21 to 24 June 2027 at Palexpo, Route François-Peyrot 30, CH-1218 Le Grand-Saconnex. 

You may find out more information on how to apply for a visa to Switzerland on the Swiss government’s website. 

Please note that visa support is available to employees of ITU members. If you are an employee of an ITU Member State or a UN organization, please register accordingly here and follow the visa support instructions in your registration confirmation email when/if your registration granted by your organization’s focal point. If your organization is an ITU Sector Member, ITU Associate Member or ITU Academia Member, please contact your organization’s focal point to ITU to receive their approval of your participation at the Summit. Once they have approved your participation at the Summit, please send us their written approval by email to ai@itu.int. The deadline to request visa invitation letters is 23 May 2027 23:59 CEST. 

Speakers, exhibitors, or those actively involved in the programme are kindly requested to contact their AI for Good focal point for further assistance. 

Please note that visa assistance is not available to guests outside the categories listed above. 

Please present your registration confirmation (with the QR code) along with a valid government-issued photo ID at the badging desks in Geneva, Switzerland. More information regarding the badging location and opening times will be available soon.  

Please note that upon badge collection, a photograph will be taken and printed on the badge for access control security. As such, badges are strictly non-transferable and may not be picked up on someone else’s behalf.

After you pick up your badge, please use the username and password listed on the badge to access the event Wi-Fi. 

More information coming soon. 

Sessions in the Centre Stage are open to Leaders, Gold, and Speakers Pass holders. If you have purchased a Discovery Pass and wish to access the Centre Stage, you may purchase a Gold/Leaders Pass here instead. Please be advised that all passes are non-refundable; however, Gold and Leaders may be transferred to another individual, no later than 14 days before the beginning of the Event, by emailing aiforgoodpasses@itu.int. 

If the Centre Stage is full, you can watch a livestream of the Centre Stage programming in catering space. 

All Passes sales are final. If you purchased a Gold or Leaders Pass and are no longer able or willing to attend the Event, you must inform ITU as soon as possible. You may, however, transfer the Gold or Leaders Pass to a colleague by requesting a name change on your Pass, no later than 14 days before the beginning of the Event, by emailing aiforgoodpasses@itu.int. Discovery passes are non-refundable. ITU is at its sole discretion to permit the name change and is under no obligation to do so. Please see more information in the Terms & Conditions. 

Media accreditation will be available soon for working members of the media with reporting responsibilities. Please send any media accreditation questions to pressreg@itu.int. 

There will be an event app available exclusively to guests with confirmed registrations to the event. More information coming soon. 

Thank you for your interest! Please visit https://aiforgood.itu.int/engage/ to learn more about how to engage at the Summit, including applying to speak, competing in the Innovation Factory, or becoming a sponsor.

More information coming soon.

To be eligible for the student discount (50% discount on all passes), the following three conditions must be met: (1) a valid student card or equivalent proof of enrolment must be provided, (2) the document must clearly display an expiration date, (3) you must still be enrolled as a student during the summit. If one or more of these requirements are not met, unfortunately we are unable to approve the student discount. Note that national IDs or passports will not be accepted.

You may complete the student registration process by selecting the “Student” category here. 

Register for the AI for Good Global Summit here. Free or discounted passes are available to certain delegate categories. If eligible, review the relevant requirements and register under the appropriate category.  

Please note that The Geneva AI Summit 2027 is an invitation-only event and your AI for Good pass does not grant access. For more information visit the Geneva AI Summit website here.

We invite you to review the different pass types and register for the event here.  

The discounted or complimentary pass is no longer available after the deadline has passed. You may still attend the Summit by purchasing a standard ticket. Please find the registration link here.

The discounted or complimentary pass is no longer available after the deadline has passed. You may still attend the Summit by purchasing a standard ticket. Please find the registration link here. 

You will receive a confirmation email with a QR code before the Summit begins. Please make sure to check your spam folder.

We do not provide invoices, your registration and payment confirmation serve as an invoice/receipt.

You can upgrade your Pass by purchasing a new pass here. Please note that all pass sales are final. You may, however, transfer your existing Gold or Leaders Pass to a colleague by requesting a name change on your Pass, no later than 14 days before the beginning of the Event, by emailing aiforgoodpasses@itu.int. Please note that Discovery passes are non-refundable and non-transferable. 

All pass sales are final. You may, however, transfer the Gold or Leaders Pass to a colleague by requesting a name change on your Pass, no later than 14 days before the beginning of the Event, by emailing aiforgoodpasses@itu.int. Discovery passes are not transferable. ITU is at its sole discretion to permit the name change and is under no obligation to do so. Please see more information in the Terms & Conditions. 

For children under 18 years old, their registration must be completed by a parent or legal guardian. For safety, children must be accompanied by a parent or legal guardian at all times, and the accompanying adult must have a valid registration to supervise the child during the event (e.g., at least a valid Discovery Pass). The parent or legal guardian’s registration must be completed separately to that of the child. During badge pickup, a valid ID for the child must be presented to verify their age. Additionally, a photo of the child will be taken for their event badge, which will be deleted after the event. 

You may complete the registration process for a child by selecting the “Children” category here. 

Please present your registration confirmation (with the QR code) along with a valid government-issued photo ID at the badging desks in Geneva, Switzerland. More information regarding the badging location and opening times will be available soon.  

Please note that upon badge collection, a photograph will be taken and printed on the badge for access control security. As such, badges are strictly non-transferable and may not be picked up on someone else’s behalf.

Please note that upon badge collection, a photograph will be taken and printed on the badge for access control security. As such, badges are strictly non-transferable and may not be picked up on someone else’s behalf. 

However, in certain circumstances, and upon submission of an officially signed authorization, a third party may be permitted to collect the badge on your behalf. More information will be provided soon. 

Please visit the registration and explain the issue. A replacement badge will be issued. 

Once you have your badge, follow the signs to enter the Summit. More information coming soon.

Please note that we do not provide participation certificates. 

The AI for Good Global Summit will take place from 21 to 24 June 2027 at Palexpo, Route François-Peyrot 30, CH-1218 Le Grand-Saconnex. 

Palexpo is accessible by car, train and public transport. Located a few minutes walk from Genève Aéroport and its train station, and 15 minutes by bus from downtown Geneva. For more information, click here.

1,500 spaces are available to visitors and exhibitors in the P12 car park, including spaces reserved for people with reduced mobility. If you come by electric car, four fast charging stations (20kW) are installed on level -1 of P12. More information coming soon.

More information coming soon.

After you pick up your badge, please use the username and password listed on the badge to access the event Wi-Fi.

During the event there will be many paid catering options available to visitors, including the official Palexpo restaurant (Le Central), an adjacent bar, food trucks, coffee trucks and water fountains.

Yes, the infirmary is situated in Secretariat 3, behind Hall 3 (access through the connection between Hall 2 and 3), see our floorplan (coming soon) for further information.

Information desks will be located throughout the venue and identified on the event floor plan. 

The venue is accessible to people with reduced mobility thanks to the presence of ramps and elevators. For more information, please see here. 

The AI for Good Global Summit is committed to making the event accessible and welcoming for everyone. If you have any accessibility requirements and would like to request adjustments or support, please contact ai@itu.int. 

You may find out more information on how to apply for a visa to Switzerland on the Swiss government’s website.  

Please note that visa support is available to employees of ITU members. If you are an employee of an ITU Member State or a UN organization, please register accordingly here and follow the visa support instructions in your registration confirmation email when/if your registration granted by your organization’s focal point. If your organization is an ITU Sector Member, ITU Associate Member or ITU Academia Member, please contact your organization’s focal point to ITU to receive their approval of your participation at the Summit. Once they have approved your participation at the Summit, please send us their written approval by email to ai@itu.int. The deadline to request visa invitation letters is 23 May 2027 23:59 CEST. 

Speakers, exhibitors, or those actively involved in the programme are kindly requested to contact their AI for Good focal point for further assistance. 

Please note that visa assistance is not available to guests outside the categories listed above. 
 

Please visit the airport’s site here and for the Geneva City here.

Palexpo is accessible by car, train and public transport. Located a few minutes walk from Genève Aéroport and its train station, and 15 minutes by bus from downtown Geneva. For more information, click here.

We have secured exclusive preferential rates at selected hotels for AI for Good Global Summit attendees through our official accommodation partner. Participants can benefit from specially negotiated prices and flexible booking conditions. The link to book your accommodation will be provided soon. 

We recommend booking early to ensure availability and the most favorable rates. 

You may find more information on potential accommodation support and eligibility here. Hotels will provide their guests with a public transport card for the duration of your stay. Additionally, the city of Geneva can provide you with discounts on various offers on a Geneva City pass. For more information: https://www.geneve.com/en/see-do/city-tours-day-trips/geneva-city-pass#/. 

Access depends on your badge type and venue capacity. Certain stages, workshops, or special events may have restricted access or require prior registration. Please see more information here. 

Workshop details, locations, and registration requirements are available in the event agenda. More information coming soon. 

The latest agenda, including sessions, stages, and workshop timings, will be available on the official AI for Good website. 

Speaker and panelist information is available on the official programme pages and is updated regularly as new participants are confirmed. More information coming soon. 

Access rights vary by badge category. Your badge determines which stages, workshops, networking areas, and special events you can attend. Check the registration page and your confirmation email for details about your pass type and access. 

Any schedule updates, room changes, speaker substitutions, or other important announcements will be communicated through: 

• The AI for Good website 
• The AI for Good event app 
• Information desks and signage at the venue 

We recommend checking the programme (coming soon) regularly throughout the event to stay up to date.

Some workshops at the AI for Good Global Summit are invitation-only and are not open for general attendance. Participation is limited to invited guests, selected participants, or individuals who have received a direct confirmation from the organizers. 

If you have been invited, please bring your confirmation email and badge for access. If you have not received an invitation, unfortunately you will not be able to attend these sessions. We encourage attendees to explore the many other workshops and sessions available in the Summit programme. 

For the latest workshop information, please consult the official programme or contact the event organizers.