FAQs

The AI for Good Global Summit will take place in the week of 21-25 June 2027 at Palexpo, Route François-Peyrot 30, CH-1218 Le Grand-Saconnex.

More information coming soon.

Speakers, demo, or those actively involved in the programme are kindly requested to contact their AI for Good focal point for further assistance. Visa support letters were available only to employees of ITU members. If you are seeking information regarding visas for Switzerland, please contact your nearest Swiss consulate.

More information coming soon.

After you pick up your badge, please use the username and password listed on the badge to access the event Wi-Fi.

More information coming soon.

Sessions in the Centre Stage are open to Leaders, Gold, and Speakers Pass holders. If you have purchased a Discovery Pass and wish to access the Centre Stage, you may purchase a Gold/Leaders Pass. Please be advised that all passes are non-refundable; however, Gold and Leaders may be transferred to another individual.

If the Centre Stage is full, you can watch a livestream of the Centre Stage programming in the Hall 2 catering space or online on the AI for Good Neural Network and the AI for Good YouTube channel.

All passes sales are final. If you purchased a Gold or Leaders Pass and are no longer able or willing to attend the Event, you must inform ITU as soon as possible. You may, however, transfer the Gold or Leaders Pass to a colleague by requesting a name change on your Pass, no later than 7 days before the beginning of the Event, by emailing aiforgoodpasses@itu.int. ITU is at its sole discretion to permit the name change and is under no obligation to do so. Please see more information in the Terms & Conditions.

Media accreditation will be available soon for working members of the media with reporting responsibilities. Please send any media accreditation questions to pressreg@itu.int.

Yes. Youth under 18 benefit from a complimentary Discovery Pass, and students in active study, and with a valid student ID, benefit from a 50% discount on all passes. Please note that all complimentary and discounted passes for youth under 18 and students are subject to approval, and that discounts are not cumulative and cannot be applied simultaneously to a Pass.

More information coming soon.

Thank you for your interest! Please visit https://aiforgood.itu.int/engage/ to learn more about how to engage at the Summit, including applying to speak, competing in the Innovation Factory, becoming a sponsor, or joining our Impact Initiative.

More information coming soon.

More information coming soon.

We invite you to review the different pass types and register for the event from the registration page which will be available soon. You can choose to attend either physically in Geneva or watch sessions on the Centre Stage remotely.

The discounted pass is no longer available after the deadline has passed. You may still attend the Summit by purchasing a standard ticket. More information coming soon.

The discounted pass is no longer available after the deadline has passed. You may still attend the Summit by purchasing a standard ticket. More information coming soon.

You will receive a confirmation email with a QR code before the Summit begins. Please make sure to check your spam folder.

We do not provide invoices, your registration and payment confirmation serve as an invoice/receipt.

You can upgrade your Pass. More information coming soon.

All passes sales are final. If you purchased a Gold or Leaders Pass and are no longer able or willing to attend the Event, you must inform ITU as soon as possible. You may, however, transfer the Gold or Leaders Pass to a colleague by requesting a name change on your Pass, no later than 7 days before the beginning of the Event, by emailing aiforgoodpasses@itu.int. ITU is at its sole discretion to permit the name change and is under no obligation to do so. Please see more information in the Terms & Conditions.

Children are welcome. They must be registered by a paying adult and follow the same registration process as all other pass holders. More information coming soon.

More information coming soon.

Please present your registration confirmation email (with the QR code) along with a valid government-issued photo ID at the badging desks. Please note that upon badge collection, a photograph will be taken and printed on the badge for access control security. As such, badges are strictly non-transferable and may not be picked up on someone else’s behalf.

In certain circumstances, and upon submission of an officially signed authorization, a third party may be permitted to collect the badge on your behalf. More information coming soon.

More information coming soon.

You can go back to the registration or help desk and explain your situation. A new badge will be made.

Once you have your badge, follow the signs to enter the Summit. More information coming soon.

We do not provide participation certificates.

The AI for Good Global Summit will take place in the week of 21-25 July 2027 at Palexpo, Route François-Peyrot 30, CH-1218 Le Grand-Saconnex.

Palexpo is accessible by car, train and public transport. Located a few minutes walk from Genève Aéroport and its train station, and 15 minutes by bus from downtown Geneva. For more information, click here.

1,500 spaces are available to visitors and exhibitors in the P12 car park, including spaces reserved for people with reduced mobility. If you come by electric car, four fast charging stations (20kW) are installed on level -1 of P12. More information coming soon.

More information coming soon.

After you pick up your badge, please use the username and password listed on the badge to access the event Wi-Fi.

During the event there will be many paid catering options available to visitors, including the official Palexpo restaurant (Le Central), an adjacent bar, food trucks, coffee trucks and water fountains.

Yes, the infirmary is situated in Secretariat 3, behind Hall 3 (access through the connection between Hall 2 and 3), see our floorplan (coming soon) for further information.

More information coming soon.

You can find an information desk at the entrance in the badging area, as well as inside Hall 1 and Hall 2.

The venue is accessible to people with reduced mobility thanks to the presence of ramps and elevators. More information coming soon.

More information coming soon.

More information coming soon.

The AI for Good Global Summit is committed to making the event accessible and welcoming for everyone. If you have any accessibility requirements and would like to request adjustments or support, please contact ai@itu.int.

Speakers, demo, or those actively involved in the programme are kindly requested to contact their AI for Good focal point for further assistance. Visa support letters were available only to employees of ITU members. If you are seeking information regarding visas for Switzerland, please contact your nearest Swiss consulate.

The documents required depend on your nationality and the purpose of your visit. https://www.sem.admin.ch/sem/en/home/themen/einreise.html.

Please visit the airport’s site here and for the Geneva City here.

Palexpo is accessible by car, train and public transport. Located a few minutes walk from Genève Aéroport and its train station, and 15 minutes by bus from downtown Geneva. For more information, click here.

We have secured exclusive preferential rates at selected hotels for AI for Good Global Summit attendees through our official accommodation partner. Participants can benefit from specially negotiated prices and flexible booking conditions. Book your accommodation here.

We recommend booking early to ensure availability and the most favorable rates.

You may find more information on potential accommodation support and eligibility here. Hotels will provide their guests with a public transport card for the duration of your stay. Additionally, the city of Geneva can provide you with discounts on various offers on a Geneva City pass. For more information: https://www.geneve.com/en/see-do/city-tours-day-trips/geneva-city-pass#/.

Access depends on your badge type and venue capacity. Certain stages, workshops, or special events may have restricted access or require prior registration.

Workshop details, locations, and registration requirements are available in the event agenda. We recommend registering early for workshops with limited seating.

The latest agenda, including sessions, stages, and workshop timings, is available on the official AI for Good website.

More information coming soon.

Speaker and panelist information is available on the official programme pages and is updated regularly as new participants are confirmed. More information coming soon.

Access rights vary by badge category. Your badge determines which stages, workshops, networking areas, and special events you can attend. Please refer to your registration confirmation or contact the registration team if you have questions about your access. More information coming soon.

Any schedule updates, room changes, speaker substitutions, or other important announcements will be communicated through:

• The AI for Good website
• The AI for Good event app
• Information desks and signage at the venue

We recommend checking the programme regularly throughout the event to stay up to date.

Some workshops at the AI for Good Global Summit are invitation-only and are not open for general attendance. Participation is limited to invited guests, selected participants, or individuals who have received a direct confirmation from the organizers.

If you have been invited, please bring your confirmation email and badge for access. If you have not received an invitation, unfortunately you will not be able to attend these sessions. We encourage attendees to explore the many other workshops and sessions available in the Summit programme.

For the latest workshop information, please consult the official programme or contact the event organizers.

Livestreaming will not be available for those not in-person at the Summit, however sessions on the Centre Stage will be recorded and published on YouTube at a later time.

Yes, sessions on the Centre, Frontier, and Solutions Stages will be recorded and published at a later time on the AI for Good Neural Network and AI for Good YouTube channel.

You may watch a recording by visiting the session’s webpage on https://aiforgood.itu.int/ai-events-calendar/ and clicking “watch” to view the session on the AI for Good Neural Network, the AI-powered match-making community platform. You can also head directly to the AI for Good YouTube channel https://www.youtube.com/aiforgood.

If you’re having trouble accessing the event:

• Ensure you are using the correct login credentials.
• Check your internet connection.
• Clear your browser’s cache and cookies.
• Try using a different supported browser.

• Ensure your device’s volume is turned up and not muted.
• Check that your speakers or headphones are properly connected.
• Verify that the correct audio output device is selected in your system settings.
• Refresh the browser page.
• If using a headset, try unplugging and re-plugging it in.

To report an issue:

• Click on the “Help” button located on the left side of the event page.
• Describe the issue you are experiencing.
• Submit your message to AI for Good Support.

The supported browsers are the latest versions of:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari

The system requirements are:

• A stable internet connection.
• A computer or mobile device with at least 4GB of RAM.
• An updated web browser.

Yes, the event platform is optimized for both desktop and mobile devices. Ensure your mobile browser is up-to-date.

No installation is required to join via desktop. Everything runs directly in your updated and compatible web browser. However, you can also download the AI for Good Neural Network app:

• On the App Store: https://apps.apple.com/in/app/ai-for-good-neural-network/id6449176910
• On Google Play: https://play.google.com/store/apps/details?id=com.myonvent.aifg&pcampaignid=web_share

Be sure to update the app to the latest version to unlock all the newest features.

If you cannot see the presentation slides:

• Refresh your browser or rejoin the session.
• Ensure your internet connection is stable.

If the problem persists, contact technical support via chat or email at support@aiforgood.itu.int.

If you experience a time zone discrepancy:

• Verify the event timings in your local time zone.
• The event platform provides an option to view sessions in your local time. Use online time zone converters if needed.

• Visit AI for Good Neural Network: https://neuralnetwork.aiforgood.itu.int/event/ai-for-good/
• Click “Login,” and enter your registered email and password. If you used a social login (e.g., LinkedIn, Google), click the corresponding button.

Click “Forgot password?” on the AI for Good Neural Network login page. Enter your email address, and you’ll receive a link to reset your password.

On the Neural Network, log in and click the Account button. Then select Edit Profile to update your account details and information.

If the video is lagging:

• Check your internet connection.
• Close unused apps or tabs.
• Try refreshing the page or switching browsers.

• On the Neural Network, log in and click the Account button.
• Select Edit Profile and navigate to the Manage Notifications tab. From there, you can customize your email and platform notification preferences according to your needs.